Shipping Policy

All products are shipped within 48 hours of placing the order. 

As we endeavor to deliver our products across India, we partner with third party courier services providers viz. Delhivery/ FedEx / Blue Dart/ DTDC/ DHL. (“Courier Partners”) to effectuate delivery. Details of delivery partners will be provided to the users upon the purchased product being handed over to the delivery partner by T-Base

A standard date of delivery shall be provided to the Users in the order confirmation email. Users are to provide a complete street address along with their pin code details at the time of placing the purchase order.

Our orders are processed on weekdays i.e., from Monday to Saturday, excluding national or declared holidays.

In case you book multiple products and services in one transaction, efforts will be made to ship all products together. However, this may not always be possible. Furthermore, we process to only one shipping address per order, therefore, in case, any customer places an order of several items to be shipped to different addresses(es), each address shall be treated as a separate order.

We do not ship to Post Office Box address(es) and do not take any responsibility for non-delivery of orders in case an order is delivered to P. O. Box and not received by the customer.

Orders once confirmed cannot be edited/ modified/ or changed. However, We accept such requests for address change, made within six hours of placing the order or prior to shipping of the order, whichever is earlier. For related concerns and queries, you may reach us at care@lorenzomoratti.com

Keeping in view the ease of delivery, our courier partners will make three (3) delivery attempts at the address specified by the user or customer at the time of placing the order, and thereafter if the order/ package remains undelivered, our courier partners will intimate us regarding the said non-delivery

We aim to keep stock of all products listed on our website. In case you have made payment for a product that is unavailable or would take longer to deliver then, we will make proactive attempts to communicate the User about the delay, within 2 working days, on his/her registered mobile number or email address.

Upon order confirmation, we provide the User a tracking number for the order via Email and SMS. Your orders can be conveniently tracked through the Online Tracking Facility on our website under “Track Order” in My Account section.

You can also mail us at care@lorenzomoratti.com with your order details in case of further queries or concerns.